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What each service status means

Requested, provisioning, active, suspended and cancelled — what they mean and what to do.

Last reviewed 25 July 2026

Every service shows a status badge in your portal. Here's what each one means.

Requested
Ordered and waiting on an engineer's approval check. Nothing is built yet.
Provisioning
Being built right now. The page checks progress by itself — no need to reload.
Active
Live and running.
Suspended
Paused. Usually an unpaid renewal — settle the invoice and it comes back.
Cancelled
Terminated. The resource has been destroyed.

If a service is stuck in provisioning for much longer than a few minutes, open a ticket from the service page and we'll look into it.

Still stuck?

Open a ticket and a senior engineer will pick it up — usually the same business day.

What each service status means — Nintech