Terms of service
Last updated: 22 July 2026
1. The agreement
These terms govern use of the Nintech website, client portal, and hosting services by business customers. Bespoke engagements (AI and engineering projects) are governed by their written proposals; where those documents are silent, these terms apply.
2. Accounts
You are responsible for keeping your credentials confidential and for activity under your account. We may suspend accounts that breach these terms or put the platform at risk; where practical we contact you first through your tickets.
3. Ordering and fulfilment
Server orders are placed through the portal and fulfilled by engineers. An order becomes binding when we confirm it in your ticket. Provisioning targets and support response times are described on the Hosting and Security pages.
4. Payment
Hosting is billed monthly at the plan price agreed in your order, payable by card (via a Stripe payment link on your invoice), bank transfer, or USDT (TRC-20). Each invoice states its own due date. We may suspend service for accounts more than 30 days overdue, after notice in the ticket.
5. Acceptable use
You may not use Nintech infrastructure for unlawful content, abuse of or attacks on third parties, spam, or crypto-mining on plans not sold for it. Network transfer is provided on a fair-use basis: sustained usage far beyond what is normal for your plan may be rate-limited or moved to a plan sized for it, with notice in your ticket. You remain responsible for securing the servers we provision for you: the credentials, the software you install, and the workloads you run. On managed Kubernetes, workloads can create further billable infrastructure on our account — load balancers, storage volumes, and similar resources — and these are provided on the same fair-use basis: you are responsible for the resources your cluster creates, we may bill them through to you, and we may reclaim resources left orphaned after a cluster is cancelled. Resource creation far beyond what is normal for your plan, or intended to exploit this arrangement, is a breach of this section. We act on abuse reports and may suspend servers in breach of this section immediately where the risk to others requires it. Our Acceptable Use Policy sets these expectations out in full, including how to report abuse.
6. Managed services and administrative access
To provide and maintain the managed services you order — for example automated SSL certificate installation and renewal — Nintech retains administrative ('root') access to the servers we provision for you. We use this access solely to operate, secure, and maintain those services.
7. Your data
Your data stays yours. We access customer servers to fulfil tickets you raise, to run the managed services you order, or to protect the platform, and we handle personal data as described in the Privacy policy.
8. Service levels
Uptime targets and response times per tier are stated on the Hosting page. Where we miss a target materially and repeatedly, your remedy is service credit agreed in the ticket; these targets are commitments of effort and priority, not insurance. Our Service Level Agreement sets out those targets, service credits, and exclusions in full.
9. Cancellation
You may cancel any server through a ticket at any time; service ends at the close of the paid period unless we agree otherwise. We provide a final export of your data before decommissioning.
10. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our aggregate liability in any 12-month period is capped at the fees you paid for the affected service in that period, and neither party is liable for indirect or consequential loss.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.