Privacy policy
Last updated: 6 July 2026
Who we are
Nintech Ltd, Suite 2a Blackthorn House, St Pauls Square, Birmingham B3 1RL, United Kingdom. We are the data controller for information collected through this website and the client portal. Contact: info@nintech.io.
What we collect
Account details you provide (name, email, company), the content of tickets and orders you submit, and technical records needed to run the service (session identifiers, server records, login attempts). We do not run third-party analytics or advertising trackers on this site.
Why we process it
To provide the services you request (UK GDPR Art. 6(1)(b) — contract): operating your account, fulfilling server orders, and responding to tickets. Login rate-limiting and security logging rely on our legitimate interest (Art. 6(1)(f)) in protecting the platform.
Cookies
The portal sets one essential cookie (nt_session) to keep you signed in. It is httpOnly, expires after 30 days, and is not used for tracking. No consent banner is required for strictly necessary cookies.
Sharing
We do not sell personal data. It is shared only with infrastructure providers needed to host the service, and with authorities where the law requires it.
Retention
Account and ticket data are kept while your account is active. On cancellation we schedule deletion with you and provide a final export of server data before decommissioning.
Your rights
You may request access, correction, deletion, restriction, or portability of your personal data, and object to processing based on legitimate interest. Email info@nintech.io; we respond within one month. You may also complain to the ICO (ico.org.uk).
Security
Passwords are hashed with bcrypt, session tokens are stored hashed, transport is encrypted with TLS, and access to client data is role-restricted. See the Security page for the fuller picture.