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Add or remove a mailbox

Create mailboxes for your team, reset a password, or remove one you no longer need.

Last reviewed 25 July 2026

Mailboxes are managed from the Email card on your email service page. The card shows how many mailboxes you're using and how many your plan allows.

  1. Open your email service from “My products”.
  2. Scroll to the Email card and find “Add a mailbox”.
  3. Enter the mailbox name (the part before the @) and a display name.
  4. Choose “Add mailbox”. The new mailbox's password is shown once — save it before closing.

Mailbox passwords are shown exactly once, when the mailbox is created or reset. We can't show them again — but you can reset a password at any time from the mailbox row.

To remove a mailbox, use “Remove” on its row and confirm. If you've hit your plan's mailbox limit, remove one you no longer need or open a ticket to move up a plan.

Removing a mailbox permanently deletes its mail. This cannot be undone.

Still stuck?

Open a ticket and a senior engineer will pick it up — usually the same business day.

Add or remove a mailbox — Nintech