You can cancel most services yourself from the bottom of the service page — no ticket needed.
- Open the service from “My products”.
- Scroll to “Cancel this service” and choose “Cancel service”.
- Read what the cancellation does, then type the service ID shown to confirm.
- Choose “Permanently delete”.
Cancelling permanently deletes the service and everything on it. All data is erased and cannot be recovered — there is no backup to restore from. Take copies of anything you need first.
Billing stops immediately. The current period is not refunded. If you've just ordered something and it hasn't been built yet, you can withdraw the request instead — nothing has been provisioned, so there's nothing to lose.
Some services are decommissioned by an engineer rather than automatically. In that case the page offers “Request cancellation”, which opens a ticket and we handle it for you — including any refund that's due.